Privacy Policy

Effective date: October 30, 2026

Level Up Detailing is a small, locally owned auto detailing shop in Lexington, North Carolina. We offer auto detailing, paint correction, ceramic coating, ceramic window tint, and headlight restoration. This policy explains, in plain language, what information we collect, how we use it, and the choices you have. In this policy, “we,” “us,” and “our” mean Level Up Detailing.

The short version: We use your information only to run our business and take care of you and your vehicle. We do not sell or rent your personal information, and we do not give it to other companies for their own marketing or other purposes.

Who we are and how to contact us

Level Up Detailing
275 Crystal Ridge Dr, Lexington, NC 27295
Phone: (336) 780-7868
Email: [email protected]

Information we collect

Information you give us. When you request a quote, book an appointment, call, text, email, or visit our shop, we may collect:

  • Your name, phone number, and email address
  • Vehicle details, such as year, make, model, trim, color, and the type of vehicle
  • The services you are interested in, your preferred service date, and any message or notes you send us
  • Photos of your vehicle, if you send them to us or if we take them before, during, or after service to document its condition and our work
  • Appointment, deposit, and service history

Phone calls. Calls to our main line may be answered by an automated AI assistant that can answer questions, take messages, and help schedule service, and may transfer you to a member of our team. Calls may be recorded and transcribed so we can follow up accurately, keep records of your request, and improve our service.

Text messages. If you text us or agree to receive texts from us, we keep your mobile number and the content of our conversations so we can respond and provide service.

Payments. Payments and deposits are processed by third-party payment processors. We do not store full card numbers on our website or in our records. We keep basic transaction details, such as the amount, date, and services purchased.

Information collected automatically. When you visit our website, we and the tools we use may automatically collect information such as your IP address, browser and device type, pages viewed, how you arrived at our site (for example, from a search or an ad), and how you interact with pages. See “Cookies, analytics, and advertising” below.

How we use your information

We use your information only for our own business needs, including to:

  • Respond to your questions and send you quotes
  • Schedule, confirm, remind you about, and reschedule appointments
  • Perform and document service on your vehicle
  • Take payments and deposits and keep business and tax records
  • Follow up after service, including warranty, care, and review requests
  • Send occasional offers or updates about our services, if you have agreed to receive them (you can opt out at any time)
  • Understand how our website and advertising perform so we can improve them
  • Protect against fraud and spam, and comply with the law

We do not sell your information

We do not sell, rent, or trade your personal information, and we do not share it with other companies for their own marketing or other purposes. We share information only as described below.

Service providers who help us run the business

Like most small businesses, we rely on a few outside companies to operate. They handle information only on our behalf and only as needed to provide their services to us. These include:

  • Our website hosting, security, and content delivery providers
  • Our email delivery provider, which sends website form submissions to our team
  • Our customer relationship management (CRM) and messaging platform, which we use to keep track of inquiries and appointments and to send texts and emails
  • Our phone system and AI phone assistant provider
  • Payment processors, such as Intuit QuickBooks Payments and Square
  • Website analytics and advertising tools, described below

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or transfer of our business.

Cookies, analytics, and advertising

Our website uses cookies and similar technologies. Some are needed for the site to work (for example, the shopping cart and bookings). Others help us understand how visitors use the site and how our ads perform. We currently use:

  • Google Analytics to see how visitors use our website
  • Google Ads conversion tracking to measure which ads lead to inquiries
  • Meta (Facebook) Pixel to measure and improve our Facebook and Instagram ads
  • Microsoft Clarity to understand how visitors use our pages, including clicks and scrolling, so we can improve the site
  • WooCommerce order attribution, which records how a visitor found our site

Our pages may also include content from other services, such as embedded Google Maps, YouTube videos, a customer reviews widget, a CAPTCHA spam check on some forms, and buttons that let you call or text us. These services may set their own cookies or collect information about your visit under their own privacy policies.

Google, Meta, and Microsoft may collect information about your visit directly through these tools and use it as described in their own privacy policies. You can limit this by:

Text messaging (SMS)

If you give us your mobile number and agree to receive text messages, we may text you about your inquiry, quotes, appointments, reminders, service updates, and, if you agreed to them, occasional offers.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP at any time to stop receiving texts. Reply HELP for help, or call us at (336) 780-7868.
  • Agreeing to receive texts is not a condition of buying any service.
  • Carriers are not liable for delayed or undelivered messages.

Mobile numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages.

How long we keep information

We keep your information only as long as we need it for the purposes above, such as providing service, honoring warranties, keeping business and tax records, and resolving disputes. When we no longer need it, we delete it or keep it in a form that no longer identifies you.

How we protect information

We use reasonable safeguards to protect your information, such as limiting access to the people who need it and using reputable providers. No website, email, or text system is completely secure, so please do not send sensitive information, such as full card numbers, by email, text, or web form.

Your choices and privacy rights

You can ask us at any time to:

  • Tell you what personal information we have about you
  • Correct information that is wrong
  • Delete your information, unless we need to keep it for legal, tax, warranty, or other legitimate business reasons
  • Stop sending you marketing emails or texts

Some states give residents additional privacy rights. Wherever you live, you can contact us using the information above and we will respond within a reasonable time. We may need to verify your identity before acting on a request. We will not treat you differently for making a privacy request.

To stop marketing emails, use the unsubscribe link in the email. To stop texts, reply STOP.

Children’s privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

Links to other websites

Our website may link to other websites and apps, such as Google, Facebook, Instagram, YouTube, review sites, and our payment and gift card providers. We are not responsible for their privacy practices, so please review their privacy policies.

Where we operate

We are based in North Carolina and serve customers in the United States. Information we collect is stored and processed in the United States.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date above.

Questions

If you have any questions about this policy or your information, call us at (336) 780-7868, email [email protected], or write to us at 275 Crystal Ridge Dr, Lexington, NC 27295.